City of Cape Town cutting routes on its Dial-a-Ride service

Morgan Van De Rede
12 August 2025 | 9:02City bosses said the service caters to 2,000 ad hoc users and at least 200 eligible commuters with disabilities.
A City of Cape Town Dial-a-Ride bus. Picture: City of Cape Town/YouTube
CAPE TOWN - The City of Cape Town has announced that it is cutting routes on its Dial-a-Ride service.
City bosses said the service catered to 2,000 ad hoc users and at least 200 eligible commuters with disabilities.
From September, the metro-subsidised transport service will only commute users between home and work.
Social visits, hospital visits, and trips to school will no longer be permitted.
The municipality said it's running at a loss operating the service at a cost of R40 million a year.
MMC for Urban Mobility Rob Quintas added that from September, only eligible wheelchair users and those with severe walking impairments would be able to use the service.
"Where the MyCiti operates, that is a universally accessible system, so between the available public transport options as well as the e-hailing platforms, there are supplementary ways of moving persons with disabilities around that were not an option before."
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