10111
Survey: 90% of S.African's do not trust SAPS
So far, Action Society's first SAPS Trust Indicator survey shows nine in 10 people do not trust police to respond in an emergency.
The South African Police Union (Sapu) has agreed to go back to work although there is no wage settlement on the table yet.
The union who represents over 700 striking employees have written to the employer to notify them of the decision agreed upon by workers last night.
Last week, the Labour Court in Johannesburg ruled in favour of police, granting an interdict against acts of intimidation.
Worker representative Bethuel Nkuna says they will not contravene the court order but will turn to other workers.
Their protest was put on ice for over a week when the matter went to the CCMA but it's now back on and has intensified on Thursday.
Protest leader Bethuel Nkuna says call centre agents have had enough of empty promises.
The strike follows a deadlock in talks between the union and police management.
Police union Sapu is demanding that salary scales be upgraded to the same as other government call centres.
Saftu's Zwelinzima Vavi rally’s behind striking 10111 call centre workers, calling it uncaring and shameless for the employers to have allowed it to reach this point.
Spokesperson Bethuel Nkuna claims that they are among the lowest earning government call centre agents despite being the busiest.
This week more than 400 calls apparently went unanswered at the Nelson Mandela Bay centre alone.
The 10111 call centre has received over 75,000 calls since Friday, but only 16,000 were legitimate complaints.
The dispute began when the SAPS raised the salaries of call centre agents in the Western Cape but failed to do so in Gauteng.
The daughter hid in a cupboard and tried calling the 10111 number during an alleged break-in at her home.
Nearly 60% of calls reported via the 10111 call centre are not being investigated.