Tshwane data maintenance shut down halts residents’ access to certain services this weekend
From 6 pm on Friday, the city’s SAP systems will undergo critical back-end work, impacting everything from meter reading enquiries to logging service complaints.
Picture: Wikimedia Commons
JOHANNESBURG - Residents in the City of Tshwane won’t be able to access certain billing and customer support services this weekend, as the metro shuts down core systems for data maintenance.
From 6pm on Friday, the city’s SAP systems will undergo critical back-end work, impacting everything from meter reading enquiries to logging service complaints.
The services will be back online on Monday morning.
Officials said the downtime was necessary to improve system performance, but it comes at a cost.
This means no email support, no billing assistance, and no in-office service logging for the next three days.
But essential services, including power outage reporting and prepaid electricity vending, will remain online.
City spokesperson Lindela Mashigo said its call centre would remain open throughout the maintenance period for urgent matters.
"Payments ought to be made via e-Tshwane and third-party pay points, for example, post office, Pick n Pay, Spar, Shoprite, banks, et cetera. We apologise for any inconvenience and thank you for your cooperation."