Consumer Commission probes FlySafair for overbooking and overselling practices
A stranded passenger flagged their concerns after they were left behind at the start of this week, sparking outrage on social media.
A FlySafair aircraft. Picture: FlySafair
JOHANNESBURG - Overbooking and overselling practices in the aviation industry are again under the spotlight as the National Consumer Commission (NCC) probes FlySafair's conduct.
This after the carrier openly admitted on social media that it’s common practice for it to sell more tickets than are available on some flights.
This means some passengers have been left stranded at local airports and given credit to rebook and fly with the same airline on a different flight.
A stranded passenger flagged their concerns after they were left behind at the start of this week, sparking outrage on social media.
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But the airline defended the move, adding its part of attempts to keep prices down for passengers.
NCC head of complaints and investigations, Prudence Moilwa said the commission had since launched a probe into the matter.
"We urge FlySafair to cooperate with the investigation as well as for the consumers with concerns on the overbooking and overselling to lodge complaints with the national consumer," said Moilwa.