Home Affairs Dept says use of technology significantly improved operations at centres
Deputy Minister Njabulo Nzuza said digital platforms made the application processes for documents more efficient.
Picture: Sethembiso Zulu/Eyewitness News
JOHANNESBURG - The Department of Home Affairs said the use of technology had significantly improved operations at its centres.
Deputy Minister Njabulo Nzuza said digital platforms had made the application processes for documents more efficient.
He was speaking during his visit to Tembisa Hospital on Wednesday, where government welcomed Christmas babies.
Nzuza said that thanks to technology, mothers were able to get their children's birth certificates on the same day they apply.
He said the system also decreased the likelihood of errors.
"We no longer have those things. The ones that will have will be legacy issues and we consistently deal with those wherever mistakes have been made. But in terms of what we do now, and the work is very much up to scale.
"If you notice even the complaints when it comes to the queues, over the years those complaints have been going down because of the systems that we've introduced. Part of them is the booking system where people can actually book for appointments."