Don’t get caught out! Upgrade your Eskom prepaid meter BEFORE Sunday
Failure to upgrade your prepaid meter may cost you R12,000.
A prepaid electricity meter and an electricity mains unit. Picture: @CityofCT/X
Africa Melane speaks to Eskom's Daphne Mokwena.
Listen below.
Eskom urges all prepaid electricity customers to update the software on their prepaid meters before Sunday (24 November) to avoid unexpected power loss.
Meters using key revision number 1 (KRN1) will no longer accept electricity tokens after Sunday, preventing customers from loading electricity.
ALSO READ: Residents urged to upgrade prepaid meters as deadline looms
“If your meter is still on KRN1 after 24 November it will not accept any credit token. If your meter cannot accept any credit token… you will be without any supply.”
– Daphne Mokwena, Spokesperson – Eskom
This means the meter will need to be replaced at the cost of the customer at an estimated R12,000.
To verify if your meter needs to be re-coded:
- Enter 1844 6744 0738 4377 2416 on your meter keypad
- If it shows 1 or 1.2, your meter still needs to be re-coded
- If it shows 2 or 2.2, your meter is already updated and requires no further action
To complete the re-coding process customers must purchase credit tokens from authorised vendors.
You will receive two sets of 20-digit codes to enter into the meter:
- Enter the first 20 digits of your recode token
- Enter the second 20 digits of your recode token
- Finally, enter the 20-digit token from your latest electricity purchase to recharge your meter
Customers needing help can SMS Eskom on 31220 or contact the call centre on 0860 103 089
Scroll up to the audio player to listen to the discussion.