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City of Joburg ropes in forensic investigators to probe network hacking

The breach has led to unauthorised access of information systems, which resulted in customers are not able to access the City's services online.

Picture: freeimages.com

JOHANNESBURG – Forensic investigators are currently working to gather information to help establish how the City of Joburg's networks were breached by hackers on Friday.

The breach has led to unauthorised access of information systems, which resulted in customers are not able to access the City's services online as well as via its call centre.

The City said it's also looking its allegations that some people's lives have been threatened and that hackers were apparently demanding a ransom.

Spokesperson Nthatisi Modingoane said, “We have roped the group forensic and investigation services under the leadership of General Shadrack Sibiya and they are here with their team gathering information."

At the same time, the City has urged residents not to panic after its computer systems were hacked, saying it's put measures in place to ensure customer's personal information is not comprised.

Modingoane said, “We immediately shut ourselves from the external world so that nothing comes in and nothing goes out. There is no information that has been compromised at this stage.”

He says the city was fortunate to pick up the breach quickly.

“The lucky thing about t is that we managed to pick it up at the user level, not at the applications level.”

The City says it regularly upgrades its system and investigators are probing how hackers gained access.