20°C / 22°C
  • Tue
  • 26°C
  • 14°C
  • Wed
  • 28°C
  • 15°C
  • Thu
  • 23°C
  • 15°C
  • Fri
  • 25°C
  • 14°C
  • Sat
  • 27°C
  • 16°C
  • Sun
  • 29°C
  • 14°C
  • Tue
  • 20°C
  • 13°C
  • Wed
  • 21°C
  • 13°C
  • Thu
  • 21°C
  • 14°C
  • Fri
  • 24°C
  • 14°C
  • Sat
  • 20°C
  • 14°C
  • Sun
  • 21°C
  • 13°C
  • Tue
  • 29°C
  • 16°C
  • Wed
  • 29°C
  • 16°C
  • Thu
  • 25°C
  • 16°C
  • Fri
  • 26°C
  • 16°C
  • Sat
  • 28°C
  • 17°C
  • Sun
  • 29°C
  • 17°C
  • Tue
  • 31°C
  • 17°C
  • Wed
  • 32°C
  • 16°C
  • Thu
  • 26°C
  • 16°C
  • Fri
  • 28°C
  • 16°C
  • Sat
  • 29°C
  • 17°C
  • Sun
  • 29°C
  • 16°C
  • Tue
  • 23°C
  • 18°C
  • Wed
  • 22°C
  • 17°C
  • Thu
  • 25°C
  • 18°C
  • Fri
  • 24°C
  • 19°C
  • Sat
  • 26°C
  • 20°C
  • Sun
  • 26°C
  • 20°C
  • Tue
  • 19°C
  • 14°C
  • Wed
  • 19°C
  • 13°C
  • Thu
  • 20°C
  • 12°C
  • Fri
  • 20°C
  • 14°C
  • Sat
  • 21°C
  • 15°C
  • Sun
  • 21°C
  • 15°C
  • Tue
  • 22°C
  • 9°C
  • Wed
  • 26°C
  • 8°C
  • Thu
  • 23°C
  • 10°C
  • Fri
  • 28°C
  • 10°C
  • Sat
  • 23°C
  • 12°C
  • Sun
  • 23°C
  • 11°C
  • Tue
  • 17°C
  • 12°C
  • Wed
  • 21°C
  • 11°C
  • Thu
  • 19°C
  • 12°C
  • Fri
  • 22°C
  • 13°C
  • Sat
  • 20°C
  • 14°C
  • Sun
  • 19°C
  • 13°C
  • Tue
  • 31°C
  • 17°C
  • Wed
  • 30°C
  • 18°C
  • Thu
  • 26°C
  • 17°C
  • Fri
  • 28°C
  • 16°C
  • Sat
  • 27°C
  • 18°C
  • Sun
  • 30°C
  • 17°C
  • Tue
  • 31°C
  • 14°C
  • Wed
  • 31°C
  • 13°C
  • Thu
  • 31°C
  • 12°C
  • Fri
  • 33°C
  • 15°C
  • Sat
  • 34°C
  • 14°C
  • Sun
  • 33°C
  • 15°C
  • Tue
  • 32°C
  • 14°C
  • Wed
  • 22°C
  • 16°C
  • Thu
  • 28°C
  • 16°C
  • Fri
  • 27°C
  • 17°C
  • Sat
  • 24°C
  • 18°C
  • Sun
  • 29°C
  • 16°C
  • Tue
  • 19°C
  • 11°C
  • Wed
  • 19°C
  • 10°C
  • Thu
  • 19°C
  • 9°C
  • Fri
  • 21°C
  • 11°C
  • Sat
  • 20°C
  • 13°C
  • Sun
  • 20°C
  • 13°C

MultiChoice boss apologises for not warning DStv subscribers on billing changes

MultiChoice CEO Mark Rayner concedes that the service should have given subscribers a heads up about the new billing system.

A DStv decoder. Picture: www.dstv.com

MultiChoice South Africa CEO Mark Rayner has apologised to DStv subscribers who were affected by changes to its billing system.

A number of subscribers reported being overcharged on their monthly bills.

Rayner advises that DStv has implemented a new billing in an effort to simplify account payments for a range of services.

In consolidating the process, DStv Price Lock customers were billed in advance, in a once-off adjustment, to align payment dates.

DStv Price Lock customers were billed twice for a specific line item on their accounts, Rayner explains.

In the month of October, the customers got billed twice for that component.

Mark Rayner, CEO - MultiChoice South Africa

Subscribers have been reassured that this once-off adjustment will not affect the overall cost or duration of their Price Lock contracts.

We tried to consolidate our complicated account structure. In doing that, we made a couple of slip-ups.

Mark Rayner, CEO - MultiChoice South Africa

Rayner apologises for not notifying DStv subscribers about the billing changes in advance.

We can't be excused for making that clear to customers upfront.

Mark Rayner, CEO - MultiChoice South Africa

We certainly don't believe we did a good job of communicating. We do apologise for that.

Mark Rayner, CEO of MultiChoice South Africa

Read this article on the DStv website for a detailed explanation.

**Listen to the discussion on Today with Kieno Kammies: **

This article first appeared on CapeTalk : MultiChoice boss apologises for not warning DStv subscribers on billing changes

Comments

EWN welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

- Racism (including offensive comments based on ethnicity and nationality)
- Sexism
- Homophobia
- Religious intolerance
- Cyber bullying
- Hate speech
- Derogatory language
- Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the EWN community a safe and welcoming space for all.

EWN reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

EWN is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

comments powered by Disqus