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Call centre operations halted amid med students placement delay

The Health Department says its call centre will not be receiving any calls until the issue of the placement of final year medical and health students has been sorted out.

Picture: Pixabay.com.

CAPE TOWN - The National Health Department says its call centre will not be receiving any calls until the issue of the placement of final year medical and health students has been sorted out.

Final year students and intern doctors were able to check placement allocations for internship or community service on the department’s website.

The department says those who haven’t received placements may not be eligible, due to them either having failed or for final assessments to be completed.

Dozens of students have complained about the department’s lack of communication about the process, with some saying they haven’t been able to get through to the helpline number.

But the department’s chief operating officer Gail Andrews says there’s a reason for this.

“We had to manage it very tightly and hence we asked the call centre not to take calls until we’ve managed the situation.”