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Sassa resolves issue after beneficiaries struggle to withdraw grants

Many people were not able to draw their grants from ATMs or at accredited merchants.

FILE: Pensioners queue outside of a supermarket in Mitchells Plain on the 1st of the month to collect their Sassa grants. Picture: Thomas Holder/EWN

JOHANNESBURG - The South African Social Security Agency (Sassa) says it has resolved a technical issue that affected social grant beneficiaries on Wednesday morning.

Many people were not able to draw their grants from ATMs or at accredited merchants.

This woman says there was no money in her account.

“They all gave the same. The transaction was either declined or there was no balance available.”

Sassa's Dianne Dunkerley says the matter has now been resolved.

“There was a problem with the Mastercard interface system. It has since been resolved and payments are now happening as normal. The problem particularly happened to people at merchants, like Pick n Pay or Shoprite, and at some ATMs.”

Sassa says if any beneficiaries are experiencing problems withdrawing their money they can contact the call centre for assistance.

(Edited by Shimoney Regter)

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