‘No sign that we wilfully withheld refunds,’ says Sars group executive

The report has found that Sars' system unfairly delayed payments and refunds to tax payers.

Picture: Sars

JOHANNESBURG - The South African Revenue Services (Sars) says it's implemented corrective measures to close the gaps identified in the tax ombudsman report.

The report has found that Sars' system unfairly delayed payments and refunds to tax payers.

In a report released on Monday, the ombudsman said the findings were not only based on complaints received during the previous tax year but over the course of multiple years.

While the revenue service says it welcomes the findings, it’s moved to note that the ombudsman report related to less than one percent of all refunds that Sars processes.

Group executive responsible for relationship management at Sars Mark Kingon said: “But I think very importantly from our point of view, number one: there is no sign that we have wilfully withheld refunds for certain purposes. Number two: Sars has definitely taken various corrector steps.”