Pay back the money: Vodacom to reimburse users for lost data, airtime

Affected Vodacom users vented their frustration on social media after receiving depletion notifications.

A Vodacom store in Johannesburg. Image: EWN

JOHANNESBURG – Vodacom has apologised to its customers following numerous complaints of disappearing data and airtime.

In a series of tweets, the cellphone network says that there was a technical error on Monday night which made customers unable to use data bundles.

Affected Vodacom users vented their frustration on social media after receiving depletion notifications.

Vodacom’s Byron Kennedy says they have started the process of paying customers back.

"In instances like this, we want to make sure that our customers aren't inconvenienced. We are aware that there was a billing issue overnight and we'll make sure that our customers are reinstated (sic)."

LISTEN: Vodacom explains why data, airtime disappeared