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National Consumer Commission to probe Vodacom data, airtime disappearance

Vodacom customers' data and airtime mysteriously disappeared overnight, sparking frustration and anger.

Picture: Facebook.

JOHANNESBURG - The National Consumer Commission has confirmed it's investigating the disappearance of Vodacom data and airtime.

Pre-paid and top-up customers’ data and airtime mysteriously disappeared overnight, sparking frustration and anger, with affected customers hitting out at the service provider on social media.

The cellphone network blames a technical error, but the commission is not satisfied with that explanation.

Vodacom has since apologised, refunded customers and even launched an investigation into the matter.

The commission's Trevor Hatting said: “We urge customers to come forward to lodge a complaint with us so that we can have a bigger picture of what exactly happened and we’ll be able to handle it based on an individual basis; on the merits of each case, we’ll then be able to assist the consumer.”

The commission says it's not satisfied with Vodacom’s explanation blaming a technical error for the disappearance of customers’ data.

Hatting said: “From where I’m standing, this issue of yesterday has opened the lid to what could be a much bigger can of worms.”