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10111 call centre workers vow not to work until demands met

Their protest was put on ice for over a week when the matter went to the CCMA but it's now back on and has intensified on Thursday.

Bethuel Nkuna 10111 call centre worker. Picture: EWN

JOHANNESBURG - Striking 10111 call centre workers say they will not go back to their posts until their wage demands have been met.

Their protest was put on ice for over a week when the matter went to the CCMA but it's now back on and has intensified on Thursday.

Police were called in to calm tensions earlier when strikers blockaded a road leading to the call centre's offices in Midrand.

Call centre agents say they can no longer accept being underpaid and they intend to remain on strike indefinitely.

Representative Bethuel Nkuna says: “The matter has been evaluated. You know job evaluation is the very important mechanism in determining the principle of equal pay for your job.”

He says South Africa's streets are prone to crime and combat-trained officers are currently office bound, manning the lines in their absence.

Nkuna claims that the police ministry has not shown any intention to address the group's concerns and end the strike.

(Edited by Zinhle Nkosi)