Mitchells Plain grandmother accepts Pick n Pay’s apology

A witness says security staff accused the woman’s grandson of breaking a chocolate in its wrapper.

A woman and her grandson were berated at a Mitchells Plain Pick n Pay after refusing to pay for a chocolate allegedly broken by the young boy. Picture: Facebook screengrab.

CAPE TOWN - Pick n Pay says it has now met with the grandmother who was allegedly harassed by instore security staff because her grandson had apparently broken a chocolate in its wrapper.

The incident took place at a store in Mitchells Plain on Saturday.

A photo of the crying woman and distraught child had been posted on the retailer's Facebook page, where people have been demanding answers.

A witness to the incident, Faghria Kariem, says security staff accused the woman's grandson of breaking a chocolate in its wrapper.

Kariem says the grandmother refused to pay for the sweet and fainted after security threatened her with arrest.

In a written statement, Pick n Pay's Jarret van Vuuren says they have since met with the woman.

Earlier, Pick n Pay called the incident unacceptable.

He says she has accepted the retailer's apology and considers the matter to be resolved.

According to van Vuuren, the woman has indicated she will continue to shop at Pick n Pay.