Uber rushes to calm concerned drivers, fearful riders amid strike

At least two Uber users have witnessed confrontations between drivers and alleged assailants.

Uber drivers invaded the company's Cape Town offices on Wednesday 6 April 2016 over plans to decrease prices. Picture: Aletta Harrison/EWN

CAPE TOWN - Uber has sought to allay drivers' and passengers' fears for their safety amid sporadic incidents of intimidation in Cape Town.

At least two Uber users have witnessed confrontations between drivers and alleged assailants.

This comes after a strike by some drivers in Cape Town following an announcement by the service to decrease fees by up to 20 percent.

Uber's general manager, Alon Lits, says there appears to be a misunderstanding among drivers regarding their earnings.

"We are so confident that this price cut is going to be a success, we have guarantees in place. We are going to guarantee that drivers will earn just as much as they were before the price cut came into effect - so this will not jeopardise their earnings."


Earlier, Uber-user Colleen Hind says she was left terrified when the driver of the vehicle she was in was attacked by three men in the Cape Town CBD last night.

She says the men approached the car when it stopped at the traffic lights at the corner of Buitengracht and Somerset roads.

Meanwhile, another Uber rider was caught in the middle of altercation between three men and the driver of the Uber car he was travelling in.

Andrew Trench says three men confronted his driver shortly after he got into the car last night, and ordered him out of the taxi.

Two of the assailants then sped off in the vehicle with the Uber driver.

Uber spokesperson, Samantha Allenberg says they have been in touch with Trench and his driver.

"Any threats and intimidation against people who want to use Uber is unacceptable. We are committed to the safety of riders and drivers and we take any incident very seriously."

Earlier this week, about 200 drivers marched upon the cab hailing service's Cape Town office over the proposed tariff cuts.

One Uber driver has said they would shut down the service.

"I'm working for nothing and they don't care. We spoke to a lady at the office who said, 'If you can't take it then you must park your car.' That automatically means they don't care whether my stomach is empty or whether I have children to feed. All they care about is the money going into their pockets."