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Phishing scam victims demand answers from FNB

Customers are taking on the bank, saying it must explain how transactions went through without their consent.

First National Bank (FNB) blamed a technical error for the double transactions. Picture: Supplied.

CAPE TOWN - Victims of what appears to be a phishing scam, which has seen several First National Bank (FNB) clients lose hundreds and thousands of rands, claim there's internal collusion with fraudsters.

Disgruntled customers are taking on the bank, saying it must explain how transactions went through without their consent.

They say that money was transferred out of their accounts despite the fact that a one-time PIN is required for transactions.

Some have complained about how amounts of up to R300,000 were taken from their accounts.

FNB has denied acting negligently.

Forensic investigator David Klatzow, who's representing some of the victims, said the fraudsters have inside knowledge into how the system operates.

"It can't be done without internal collusion. We want some evidence that they're clean. They're preventing us from getting it, they're not playing open with us."

FNB's Karen Botes insisted their system is secure.

"We process millions of transactions securely every day and we have a comprehensive call centre available to our clients if they feel they are being compromised at any stage. We have sophisticated systems in place to check how we're monitoring transactions that are being processed by users."