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Microsoft to warn email users of suspected hacking by govts

Microsoft said neither it nor the US government could pinpoint the sources of the hacking attacks.

A Microsoft logo is seen in San Francisco, California. Picture: AFP.

SAN FRANCISCO - Microsoft Corp said on Wednesday it will begin warning users of its consumer services including Outlook.com email when the company suspects that a government has been trying to hack into their accounts.

The policy change comes nine days after Reuters asked the company why it had decided not tell victims of a hacking campaign, discovered in 2011, that had targeted international leaders of China's Tibetan and Uighur minorities in particular.

According to two former employees of Microsoft, the company's own experts had concluded several years ago that Chinese authorities had been behind the campaign but the company did not pass on that information to users of its Hotmail service, which is now called Outlook.com.

In its statement, Microsoft said neither it nor the US government could pinpoint the sources of the hacking attacks and that they didn't come from a single country.

The policy shift at the world's largest software company follows similar moves since October by Internet giants Facebook Inc, Twitter Inc and most recently Yahoo Inc.

Google Inc pioneered the practice in 2012 and said it now alerts tens of thousands of users every few months.

For two years, Microsoft has offered alerts about potential security breaches without specifying the likely suspect.

In a statement to Reuters, Microsoft said: "As the threat landscape has evolved our approach has too, and we'll now go beyond notification and guidance to specify if we reasonably believe the attacker is 'state-sponsored'."

In a blog post published late Wednesday, Microsoft said: "We're taking this additional step of specifically letting you know if we have evidence that the attacker may be 'state-sponsored' because it is likely that the attack could be more sophisticated or more sustained than attacks from cybercriminals and others. (here)

The Hotmail attacks targeted diplomats, media workers, human rights lawyers, and others in sensitive positions inside China, according to the former employees.

Microsoft had told the targets to reset their passwords but did not tell them that they had been hacked. Five victims interviewed by Reuters said they had not taken the password reset as an indication of hacking.

Online free-speech activists and security experts have long called for more direct warnings, saying that they prompt behavioral changes from email users.

At the same time, Microsoft Corp experts concluded several years ago that Chinese authorities had hacked into more than a thousand Hotmail email accounts, targeting international leaders of China's Tibetan and Uighur minorities in particular but it decided not to tell the victims, allowing the hackers to continue their campaign, according to former employees of the company.

On Wednesday, after a series of requests for comment from Reuters, Microsoft said it will change its policy and in the future tell its email customers when it suspects there has been a government hacking attempt.

The company also confirmed for the first time that it had not called, emailed or otherwise told the Hotmail users that their electronic correspondence had been collected.

The company declined to say what role the exposure of the Hotmail campaign played in its decision to make the policy shift.

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