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NCC probes 'disappearing' cellphone airtime & data

NCC received complaints of data & airtime disappearing & an inability to carry over airtime.

NCC received complaints of data & airtime disappearing & an inability to carry over airtime. Picture: Free images

JOHANNESBURG - The National Consumer Commission (NCC) has received several complaints of consumers' cellphone data and airtime disappearing and an apparent inability to carry over airtime.

NCC Commissioner Ebrahim Mohamed says, "We learned from certain media reports that certain network mobile operators were proposing call and data increases to consumers."

He says this also reportedly affects consumers who are already in the midst of their cellphone contracts and entered in to fixed term agreements.

LISTEN: 702'S John Robbie receives numerous amounts of complaints from listeners about 'disappearing' cellphone data.

Mohamed says the commission is conducting a broader investigation into the compliance of contract terms and conditions of cellphone service providers.

"As such, we will audit the terms and conditions in relation with the Consumer Protection Act and it s regulation."

The NCC head says a similar investigation was done in 2012.

"Through their cooperation, we managed to bring their terms and conditions up to about a 99/100 percent compliance rate."

Yes!!! from @mtnza RT @radio702 Is anyone else experiencing 'disappearing' cellphone #data from @MTNza and @Vodacom ? http://t.co/kZZ5JiqvzD

Vodacom,Yes RT" @Radio702: Is anyone else experiencing 'disappearing' cellphone #data from @MTNza and @Vodacom ? http://t.co/g3mlFsZt5Z"

"A lot of people @Radio702: Is anyone else experiencing 'disappearing' cellphone #data from @MTNza and @Vodacom ? http://t.co/Tbhf83YnCW"

I really thought I had virus on my phone and computer because may data has been disappearing. https://t.co/uVylqDcOfy

But the NCC is of the view that another audit is necessary to ensure compliance.

"After we assessed all the information and complaints, we assessed the information and concluded that a reasonable basis exists to launch a full-scale investigation."

LISTEN: NCC Commissioner Ebrahim Mohamed speaks about cellphone data charges and data consumption.

He says the NCC looks forward to working will all network service providers in the spirit of protecting consumers.

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