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NCC investigating cellphone service provider T&Cs

The commission says it has received 32 tariff complaints from consumers since April.

The National Complaints Commission (NCC) has received several complaints from consumers over cellphone tariffs. Picture: Free images.

JOHANNESBURG - The National Consumer Commission (NCC) says its investigating terms and conditions of contracts at major communication networks following scores of complaints over tariff increases.

The commission says it has received 32 complaints from consumers since April, who believe the tariffs of existing contract holders should not increase.

It says the network providers have handed in all supporting documentation after the inquiry was announced.

Commissioner Ebrahim Mohamed says if networks are found to be non-compliant, they will be taken to the consumer tribunal.

"The NCC is conducting an investigation, a broader investigation into the compliance of contract terms and conditions of cellphone service providers; as such we will audit the terms and conditions in relation to the Consumer Protection Act."

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