Sandton City denies ignoring roof collapse victim

Sandton City says its representatives are communicating with Elfi Loambo’s family & paying her hospital bills.

Sandton city management has moved to assure customers that their safety remains priority after a section of mall’s roof caved in, injuring one person on 3 June 2015. Picture: Kgothatso Mogale/EWN.

JOHANNESBURG - Sandton City management has refuted claims that it has not been in communication with the woman who was injured when a part of a ceiling collapsed at the upmarket mall earlier this month.

Elfi Loambo was rushed to hospital after a small portion of the ceiling between the banking mall and Nelson Mandela Square caved in.

A woman claiming to be her friend has taken to social media saying the mall's management have not been helping her.

But Sandton City's Julie Hillary says they are in fact communicating with Loambo's family and paying her hospital bills.

"We accompanied the lady to hospital and representatives were there the next day to see how she was doing, and we have been in frequent contact with her. We are taking care of the medical and other bills."

Meanwhile, the mall's management said last week that customers' safety remains their priority.

Management at the mall has since launched an investigation into the incident to establish the root cause of the roof collapse.