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Telkom call centres under pressure due to strike

Telkom said there had been reports of intimidation of non-striking staff members and go-slows.

FILE: Telkom on Monday said its call centres and other operations were under severe pressure. Picture: telkom.co.za.

JOHANNESBURG - Telkom on Monday said its call centres and other operations were under severe pressure following reports of intimidation of non-striking staff members and go-slows.

On Friday, the Communications Workers Union (CWU) embarked on a protest outside the parastatal's head offices in Pretoria, after the company announced plans to shut down a number of its stores.

The communications group said the ongoing strike escalated over the weekend with incidents of staff shutting down call centre systems during working hours.

A number of communication unions have been on strike since last week following Telkom's plans to outsource some operations in the company and retrench staff in a bid to save money.

The company's Jacqui O'Sullivan said there were contingency measures in place.

"What we have done at our call centres is we've brought in additional staff where we have already outsourced. We [also] have a number of other options where customers can contact us through the website or through our social media pages."

The CWU said it would meet with Telkom on Monday to discuss the possible retrenchment of workers.

Telkom said it's had to restructure operations due to poor financial performance.

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