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New CIPC website under fire

The website, launched two weeks ago, has been plagued by system problems.

The CIPC's website has been plagued by system problems. Picture: Facebook.

JOHANNESBURG -Commissioner Astrid Ludin has come out in defence of the new website operated by the Companies and Intellectual Property Commission (CIPC).

The website, launched two weeks ago by Minister of Trade and Industry Rob Davies, has been plagued by system problems, increasing the frustration of companies that already feel swamped by red tape.

Ludin said the CIPC is making strong gains in dealing with inefficiency as it moves towards a paperless electronic system of dealing with transactions.

She said that in some areas around the world, the CIPC is ranked among the top company registration offices and sets the standards.

She said he revamped organisation is increasingly moving towards electronic transaction and is a far cry from the dysfunction of the Companies Registration Office it has replaced.

"The website does in fact work, but it is slow and I think that's the frustration that people are dealing with. Because we've automated a number of the services that are available and we've changed the way that we do them, it's placed additional pressure on the infrastructure."

Ludin said a team is working on the site changes should become visible within the week.

"Most of the problems on the website will be fixed this week and people will see a marked improvement in the services."

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