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JHB water crisis: Communication with residents questioned

Johannesburg Water has defended its communication with residents during the water crisis.

FILE: Johannesburg Water has defended its communication with Johannesburg residents during the current water crisis that’s left large parts of the city and surrounds without supply. Picture: Sapa.

JOHANNESBURG - Johannesburg Water has defended its communication with Johannesburg residents during the current water crisis that's left large parts of the city and surrounds without supply.

It says there's been an improvement in water levels at its reservoirs following a week of interruptions.

Gauteng residents have lashed out at Johannesburg and Rand Water for failing to provide adequate details around the crisis or when it will end.

Most of Ekurhuleni, Midrand and the West Rand have been left without water since last week, and it appears the East Rand has been hardest hit.

Johannesburg Water's Justice Mohale says they've been updating residents on the state of the crisis regularly.

"Gradually areas that did not have water are getting water either tomorrow or today."

Earlier, Rand Water said it's unclear when water will be fully restored, but mentioned there's been an improvement in water levels at its reservoirs following a week of frustrating interruptions

Officials say there's been an improvement in water levels and supply following problems at the Eikenhof and Palmiet pump stations.

As officials work to restore supply, more suburbs in northern Johannesburg are also running dry.

Johannesburg Water says this is due to a damaged pipe in Sandton.

Affected areas include Sandown and Sunninghill.

Johannesburg Water's Millicent Kabwe says technicians are on site.

"At this stage we don't know which contractor it is but it's not a Johannesburg Water contractor has damaged our diameter part line and therefore we had to switch off the water to repair that pipe."

Parts of the City of Ekurhuleni and suburbs in southern and northern Johannesburg have been hit by water cuts over the past week.

On Tuesday, Rand Water told Eyewitness News it will put contingency plans in place, such as having its own electricity supply system, to ensure that a water crisis is avoided in future.

With the water crisis in Gauteng now entering its second week however, Johannesburg's water issues appears to be more widespread than initially reported, with areas in Pretoria also running dry.