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Gautrain passengers affected by disruptions eligible for refund

Errol Braithwaite said they’ll do whatever they can to make sure nobody is financially disadvantaged.

Hundreds of Gautrain passengers have been left stranded with long queues being reported at the Midrand station. Many were forced to use alternative means of transport as power failure rocked some of the stations. Picture: Valeska Abreu/EWN.

JOHANNESBURG - Gautrain customers affected by service disruptions yesterday have been advised to apply for refunds.

Hundreds of commuters were left stranded at the Midrand station after a vehicle crashed into an Eskom pylon causing it to fall on the Gautrain line.

Gautrain spokesperson Errol Braithwaite said, "We'll do whatever we can to make sure nobody is financially disadvantaged by what happened. If people would like to get a refund for a wasted trip or half trip we do have facilities at each station so they can fill in a refund application."

Meanwhile, the United Transport and Allied Trade Union (Utata) that represents Gautrain bus drivers said its members received a warning from the employer Mega Express, threatening to issue final written warnings following an unprotected strike.

Last week Johannesburg commuters were left stranded at Gautrain stations after bus drivers refused to work the afternoon shift.