Minister plans surprise visits to home affairs offices

The minister said he is planning more unannounced visits in an effort to increase service delivery.

FILE: The Minister of Home Affairs Malusi Gigaba says he wants to make an effort to increase service delivery in the country. Picture: Werner Beukes/SAPA.

CAPE TOWN - Home Affairs Minister Malusi Gigaba on Friday said he is planning more unannounced visits to offices countrywide in an effort to increase service delivery.

He visited the Department of Home Affairs office in Barrack Street, Cape Town, where he interacted with people standing in queues.

The minister noted concerns about long lines.

Gigaba did however say the branch made great improvements since it began piloting smart ID cards earlier this year.

He said although no problems were detected, further inspections would take place.

"To make surprise visits, that's when you catch the staff off guard. You will be able to examine how they are working, you can talk to the members of the public about their satisfaction with the service and you will get the truth."

Gigaba's surprise visit ties in with President Jacob Zuma's State of the Nation Address (Sona) in Parliament.

Zuma said service delivery remained a top priority for government.

He wants members of the public to be treated with respect, patience, understanding and courtesy when seeking services.