New JRA app may improve service delivery

The app will allow motorists to notify the agency about potholes and faulty traffic lights.

The app, which was launched in the city today, will allow motorists to notify the JRA with pin-point accuracy about potholes and faulty traffic lights. Picture: Masego Rahlaga/EWN.

JOHANNESBURG - The Johannesburg Roads Agency (JRA) on Wednesday said it's confident its new mobile application will allow more efficient service delivery in the city.

The app, which was launched in Johannesburg today, will allow motorists to notify the agency with pin-point accuracy about potholes and faulty traffic lights.

JRA Managing Director Skhumbuzo Macozoma says this will reduce the backlog experienced at their call centre.

"The app has the ability of reconciling calls."

He's also assured motorists using badly damaged roads such as Ballyclare Drive and Coleraine around Sandton that his team is urgently attending to these areas.

"Those roads are now in very poor condition and any level of resurfacing is not going to solve the problem. What we are doing in the coming year, which starts now in July, is to incorporate those roads into our road rehabilitation and reconstruction programme."