Sanral: Incorrect details a big challenge

Motorists have complained about receiving wrong invoices & inflated bills since e-tolls went live.

The controversial e-tolling system went live on 3 December 2013. Picture: EWN.

JOHANNESBURG - South African National Roads Agency Limited (Sanral) Chief Executive Officer Nazir Alli says the biggest challenges to the e-tolling billing system are incorrect contact details on their database and cloned number plates.

Ali says most of the people who have registered for e-tags are receiving the correct bills, but its major concerns lie with those who haven't registered.

The controversial e-tolling system went live on 3 December 2013, but since then a number of motorists have complained about receiving wrong invoices and inflated bills.

Alli says in that case, Sanral uses the eNaTiS database which may contain contact details that have not been updated.

"Our major challenge has been in terms of the people who haven't registered and those whose details are not updated in the database we use."