Home Affairs asks public for patience

Members of the public have expressed frustration with smart ID card applications.

FILE: The Western Cape Home Affairs Department has asked for patience from ID applicants. Picture: Giovanna Gerbi/EWN.

CAPE TOWN - The Western Cape Home Affairs Department on Wednesday asked for patience from residents who have had problems with the application process for the new smart identity (ID) cards.

Some residents have complained, claiming that numbered tokens are given to only 100 applicants at the home affairs building in Wynberg.

Others say people are arriving from as far as Grabouw due to the lack of offices being able to process these applications.

Smart ID cards were rolled out this month.

The department's Yusuf Simons says their offices where the IDs are currently being processed are flooded with people on a daily basis.

"I just want to ask for patience, we have two offices in the metro at the moment. Before the end of March, we will have an office in Nyanga. Our office here in Cape Town, where we are operating with four counters, will increase to 20 counters in May. We will also have an office in Malmesbury before the end of March and another one in Vredendal."