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Sanral blames eNatis for incorrect bills

Transport Minister Dipuo Peters instructed Sanral to urgently sort out billing problems.

Sanral CEO Nazir Alli. Picture: SAPA.

CAPE TOWN - The South African National Roads Agency Limited (Sanral) on Tuesday said Gauteng e-tolling has exposed historic problems such as the inaccuracy of Electronic National Administration Traffic Information System (eNatis) data.

Since the controversial system went live in December, complaints have come in from motorists who have received incorrect invoices and inflated bills.

Transport Minister Dipuo Peters instructed Sanral to sort out the billing problems as a matter of urgency.

Sanral Chief Executive Officer (CEO) Nazir Alli gave Parliament's Portfolio Committee on Transport an update on the system on Tuesday.

He says despite some "teething problems", the system is stable and working.

"We accept that there are shortcomings, which we will fix as we go along."

Alli says so far, the bulk of complaints have come from motorists who do not have e-tags.

He says due to inaccurate eNatis data, the country's official vehicle register, some motorists have been receiving incorrect invoices.

"We are relying on a database which is already incorrect and that's how the information is going to the wrong people."

The existence of cloned and duplicate number plates is also a concern for the agency.