Minister apologises for e-toll billing issues
Transport Minister Dipuo Peters has apologised for inconveniences caused by e-toll billing bungles.
JOHANNESBURG - Transport Minister Dipuo Peters has acknowledged there are problems with the e-toll billing system in Gauteng and has apologised to those who have been inconvenienced.
The minister was addressing Parliament's portfolio committee on transport this morning.
The controversial e-tolling system commenced on 3 December 2013, but since then a number of motorists have complained about receiving wrong invoices and inflated bills.
Peters admits there have been a number of glitches and 'teething' problems.
"As a caring government, we are working very hard to resolve these challenges and ensure that people who use the Gauteng freeways receive correct, itemised and easy to understand invoices. We believe it's important that the invoice is user friendly."
Meanwhile, a 68-year-old man is demanding R1,500 from the South African National Roads Agency Limited (Sanral) as compensation for contesting a R13 e-tolling bill.
Randal Bason says photographs attached to the invoice show a bakkie which his son doesn't own.
Bason adds he spent three weeks to contest the bill, and in his letter to Sanral, he demands R1,500 which he calls time and labour.
"I must have spent 48 hours so I think I'm under-billing them."
President Jacob Zuma recently put pressure on Sanral to deal with billing bungles being reported since the launch of the system.