Sanral CEO sorry for incorrect billing

Sanral CEO has apologised to those who have received incorrect billing notifications.

Sanral CEO Nazir Alli. Picture: Sapa

JOHANNESBURG - The South African National Roads Agency Limited (Sanral) CEO Nazir Alli has apologised to customers who have received incorrect billing notifications saying the roads agency is experiencing problems with its databases.

Scores of people from across the country have raised concerns about the billing process just over month after the gantries went live.

Some claim they have never used the highways, yet continue to receive high bills.

Alli admits their databases have let them down.

"The databases that we have been relying on to be able to send you the notification, unfortunately those are the ones that have let us down in terms of the accuracy of the information. But within time we will fix it."

Meanwhile, Sanral was forced to evacuate its office twice this week package containing a suspicious white powder was dropped off at the roads agency's headquarters.

In both cases this week, the white powder was found to be harmless.

No arrests have been made and police are investigating the origins of both suspicious packages.