Consumer commission asked to probe e-tolling

The DA is offering to assist motorists lay complaints with the Consumer Commission.

The DA's Mmusi Maimane is offering to assist motorists lay their complaints with the National Consumer Commission. Picture: EWN.

JOHANNESBURG - The National Consumer Commission has been asked to investigate complaints relating to e-tolling.

Since the multi-billion rand project was launched last month hundreds of complaints have streamed in from motorists about incorrect bills, harassing SMSs and payment problems.

Roads agency Sanral says it's experiencing teething problems while its opponents say the system is collapsing.

The Democratic Alliance's Mmusi Maimane has made the fight against e-tolling a major part of his election campaign.

Maimane is now offering to assist motorists to lay their complaints with the National Consumer Commission.

"These notification cases have been undue and unfair. There is no record where consumers can raise these complaints. We believe that in any transaction between a service provider and a consumer there is right of recon."

He says he's already written to the commission.

At the same time, an association representing private ambulances has reportedly claimed that e-tolling could lead to a loss of lives with emergency vehicles having to find alternative routes.

Meanwhile, on Saturday the Pan Africanist Congress took to the streets to protest Gauteng's e-tolling system.

Dozens of people gathered in southern Johannesburg to picket against the controversial system.

They handed out pamphlets to motorists, urging them not register with Sanral.