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Sanral: E-toll billing system functions normally

The roads agency is adamant the e-toll billing system is not flawed, despite reports of widespread errors.

An e-toll gantry on the N1 in Johannesburg. Picture: Christa van der Walt/EWN

JOHANNESBURG - While the South African National Roads Agency Limited (Sanral) insists that the e-tolling billing system is functioning normally, the Opposition To Urban Tolling Alliance (OUTA) has called on the Department of Transport to investigate what appears to be widespread errors in the form of threatening SMS's and emails.

Scores of people from across the country have raised concerns about the billing process, just one month after the gantries went live.

Some are claiming they've never used the highways, yet continue to receive exorbitant bills.

Sanral Spokesman Vusi Mona is adamant there's nothing wrong with the e-tolling billing system.

"As far as we understand there is no problem with the billing system."

But OUTA says it's already collected information from dozens of people who claim to have been billed incorrectly.

OUTA Chairman Wayne Duvenage has called on the Transport Department to intervene.

"The department should be taking heed of all these complaints and they should be realising and understanding that something is clearly wrong."

OUTA is also compiling a dossier on e-tolls and plans to ask the Public Protector to investigate.

The department was not available for comment.

E-tolling went live in Gauteng on 3 December 2013.

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