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Sanral e-toll billing woes continue

Motorists around the country are expressing their anger after receiving inaccurate bills.

 (Sanral) has come under fire yet again, this time over what frustrated motorists are calling outrageously incorrect e-tolling bills. Picture: Lesego Ngobeni/EWN.

JOHANNESBURG - The South African National Roads Agency (Sanral) has come under fire yet again, this time over what frustrated motorists are calling outrageously incorrect

e-tolling bills.

Motorists around the country have taken to social media after receiving inaccurate and exorbitant bills via text message, with many in other provinces claiming to have never even passed through a gantry.

After a year-and-a-half of legal battles and protests, the controversial multi-billion rand system

went live in Gauteng last month.

Many say they've received threatening SMS's and e-mails warning that the Violations Processing Center will step in to settle overdue accounts.

But Sanral spokesman Vusi Mona has dismissed the claims as fear mongering.

"There're two issues we're dealing with here. We're dealing with genuine customer complaints and we're dealing with opposition to tolling disguised as customer complaints. We've got to make a distinction between the two."

Mona told the Saturday Star that motorists and those opposed to the tolls are trying to portray a picture of a failing system.

Sanral says it is aware of the SMS's and emails across the country and has appealed to motorists to contact its call centre to resolve the queries.

Meanwhile, the Opposition to Urban Tolling Alliance (Outa) is compiling a dossier to handover to the Public Protector to probe the billing bungle.

Outa had previously launched a legal battle to fight the implementation of the multi-billion rand system.