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Fresh outrage over e-toll billing

Motorists have expressed anger and frustration with Sanral’s inaccurate billing system.

An e-toll sign on the N1 in Johannesburg. Picture: Christa van der Walt/EWN

JOHANNESBURG - South Africans are ringing in the New Year with fresh outrage over e-tolling, this time over erroneous and exorbitant bills from the South African National Roads Agency Limited (Sanral).

Frustrated motorists have taken to social media after receiving inaccurate bills, with many in other provinces claiming to have never even passed through a gantry.

After a year and a half of legal battles and protests, the controversial multi-billion rand system went live in Gauteng last month.

Many say they've received threatening SMS's and e-mails warning that the Violations Processing Centre will step in to settle overdue accounts.

Sanral has come under fire from motorists on social media, who claim to be receiving exorbitant bills for driving through the gantries. Some have allegedly received bills without ever driving through a gantry.

Outa had previously launched a legal battle to fight the implementation of the multi-billion rand system and has told the Saturday Star it will now ask the Public Protector to probe the billing bungle.

Sanral says it is aware of the SMS's and emails across the country and has appealed to motorists to contact its call centre to resolve the queries.

SpokesmanVusi Mona told the newspaper that motorists and those opposed to the tolls are trying to portray a picture of a failing system.

He is adamant the billing process is working.

But this is likely to be tested by the Public Protector once Outa submits its dossier to her office.

The Gauteng e-tolling system went live just over a month ago.

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