Social grant agency to tackle long queues

Sassa says it is looking at ways of preventing long queues at its offices.

The South African Social Security Agency Sassa is looking at ways of preventing long queues at its offices. Picture: EWN.

CAPE TOWN - The South African Social Security Agency (Sassa) says it is looking at ways of preventing long queues at its offices.

This follows several complaints from the elderly who have to stand in long queues to re-register or receive their social grants.

Sassa regional executive manager Waldie Terblanche told 567 CapeTalk that it is currently busy with the review process which requires beneficiaries to come to their offices.

"At the moment, we are busy with a project where we require people to actually come and review their grants to determine whether they are still entitled to receive the grants. As a result people come early to our offices and they queue.

"We actually bought radio space from all the local radio stations. We've placed advertisements and we are printing pamphlets that we are distributing in communities. We are engaging the beneficiaries, but in spite of this, we still have the challenge of people coming early to queue."

He says people are anxious about their grants.

"People are anxious and we are saying if you've received a registered mail from Sassa, you need to come and review, but if you didn't receive a letter, there's no need for you to come to our offices. It's not everybody that needs to be reviewed at this stage."