Call centres a 'cash cow' for Cape

The industry pumps R8bn into the province's economy and employs nearly 40,000 locals.

City of Cape Town. Picture: Aletta Gardner/EWN

CAPE TOWN - The Western Cape Economic Development and Tourism Department aims to further cash in on Cape Town's popularity as a call centre hub.

Currently, the industry generates about R8 billion for the provincial economy and employs nearly 40,000 locals.

Recently, three of the world's largest business processing outsource companies, Teleperformance, Serco and Capita, have invested in the city and have begun operations as well.

Chairman of the Cape Town Central City Improvement District Rob Kane said the city was business friendly and the partnership between the CID and the City of Cape Town allows easy entry for businesses.

"It's a warm interface for businesses coming into the city. They can come to us or go to the Cape Town Partnership to get information like what's going on, where they should relocate, how they should it and the kind of impediments they may have."

The Provincial Economic Development and Tourism Department aims to create an additional 10,000 call centre jobs over the next three years.

Kane says the way in which the Cape Town CBD is set up makes it very attractive to business.

"I think people generally can walk to all their meetings in the city centre. Unlike in Johannesburg where one has to drive everywhere."