Madonsela to release billing report

The Public Protector intervened in the Jo’burg billing crisis and will release her findings in March.

Public Protector Thuli Madonsela. Picture: Aletta Gardner/EWN.

JOHANNESBURG - Public Protector Thuli Madonsela is set to release a final report on her intervention in the City of Johannesburg's billing crisis.

The Protector intervened after residents complained about exorbitantly high and incorrect bills.

She has since called on the city to resolve the problem.

Madonsela's spokesperson Kgalalelo Masibi said, "The Public Protector is planning to release a report by March 31."

The spokesperson added Madonsela had a monitoring role in the entire investigation.

Meanwhile, the city said the department responsible for the collection of revenue is being "monitored and improved".

The municipality also launched the "Phakama" project (which means "to arise" in isiZulu) to streamline and improve revenue collection.

The project also aims to ensure that accounts are accurately billed for rates and services.