1Time passengers stranded in Zanzibar
1Time passengers stranded in Zanzibar are being forced to make their own alternative plans.
JOHANNESBURG - A group of 1Time passengers still stranded in Zanzibar are being forced to make their own arrangements to get back home.
The low-cost airline went bust on Friday, grounding all its flights after filing for liquidation.
Thousands of passengers and around 500 staff members were affected.
One woman said she had friends stuck in Zanzibar.
"There are no direct flights out of Zanizbar and people are literally being told by crew that there are no planes to collect them, and that they have to make alternative arrangements."
At the same time, banks have offered to refund 1Time customers for flights and accommodation.
Absa, Standard Bank, FNB and Nedbank said they will reimburse their customers for services not delivered.
Standard Bank spokesperson Sugendhree Reddy said they were willing to assist customers as much as possible.
"We really feel sorry for our customers."
In agreement with the rules of the Payments Association of South Africa, credit and cheque card holders will have to fill out a form and provide proof of payment for their accommodation and flight tickets and further give evidence that the service was not delivered.