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Madonsela hits back at her critics

Thuli Madonsela says her office has done well since she took over despite criticism by the ANC.

Public Protector Thuli Madonsela meets Diepsloot residents to discuss ethical leadership and governance on 20 October 2012. Picture: Theo Nkonki/EWN

JOHANNESBURG - Public Protector Thuli Madonsela says it is worrying that most communities do not know what her office does.

Madonsela is visiting the Diepsloot Mall, West of Johannesburg, to talk to residents about the importance of her office and to also note any complaints they may have.

The visit is part of the good governance week-long campaign.

Madonsela says although there has been an improvement in the last three years, a majority of communities do not know what her office is about.

"There are those that seem to know my face but they don't know about the office."

She says ordinary South Africans are also not aware of other institutions that hold government accountable.

Madonsela spent her morning talking to shoppers at the mall while her team has set up a stand to take down complaints.

Meanwhile, Madonsela says her office has done well since she took over her position despite recent criticism by the ANC that she is biased.

Members of Parliament (MPS) and the ruling party have questioned her impartiality during investigations, prompting the Justice Department to launch an investigation into her conduct.

But Madonsela insists her office has done well and that the fact that more community are aware of what they do attests to this.

She says some of the criticism against was aimed at distracting her.

"A few mischievous people in the ruling party have tried to divert my office's attention from the job it does into these questionable dealings that we're supposed to have been involved in."

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