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Gautrain apologises

Gautrain operator Bombela Concession apologised to commuters for Tuesday’s delay.

Gautrain passengers climb out of the train, after it stopped unexpectedly in Centurion on 17 July 2012. Picture: Julius/iWitness.

JOHANNESBURG - Gautrain operator Bombela Concession on Wednesday said a computer shut down resulted in a two hour delay on one of its trains.

On Tuesday, passengers were left stranded between the Centurion and Midrand stations.

Commuters voiced their frustrations and questioned Gautrain's reliability.

A man who uses the Gautrain said the company is failing to provide the world-class service it promised.

"We were about five minutes away from the station in Centurion and we were smelling smoke. Last week Tuesday, the train just died. On Thursday, one of the doors did not want to open."

Bombela spokesperson Errol Braithwaite apologised to commuters and explained what caused the delay.

"What happened was we had dispatched an alternative train from the depot. The plan was to couple up with the train when the emergency brakes were applied. For some technical reason, that coupling was not successful."