City of JHB tries to act on billing problems

The City of Johannesburg on Friday said it aims to contact each and every resident who has billing issues...

City of Johannesburg. Picture: Taurai Maduna/Eyewitness News

The City of <?xml:namespace prefix="st1" ns="urn:schemas-microsoft-com:office:smarttags"?><place w:st="on"><city w:st="on">Johannesburg on Friday said it aims to contact each and every resident who has billing issues and sort them out.

Residents have been left fuming as problems with the billing system has seen them being charged inflated and exorbitant amounts for water and electricity.

City Manager Mavela Dlamini said the aim is to get in touch with thousands of people every day.

“We do want to speak to them individually about their accounts,” he said.

Dlamini said a one-way hotline was set up that will allow officials to call affected residents.

“We think we have about 60,000 queries on the table and before we make it an inbound line, we want to get rid of the backlog,” said Dlamini.

The reassurance comes as the Johannesburg Advocacy Group has encouraged rate payers affected by the billing crisis to participate in a protest on Friday morning.

A memorandum of demands will be handed over to officials at the city’s head office in Braamfontein.

“On a rare occasion we have been able to engage the ANC on the billing issue and they have said to us they feel it is not a crisis because people are not protesting,” said the group’s Lee Cahill.