20°C / 22°C
  • Sun
  • 20°C
  • 8°C
  • Mon
  • 20°C
  • 9°C
  • Tue
  • 19°C
  • 8°C
  • Wed
  • 19°C
  • 5°C
  • Thu
  • 17°C
  • 7°C
  • Fri
  • 18°C
  • 5°C
  • Sun
  • 20°C
  • 11°C
  • Mon
  • 16°C
  • 12°C
  • Tue
  • 16°C
  • 10°C
  • Wed
  • 15°C
  • 9°C
  • Thu
  • 17°C
  • 12°C
  • Fri
  • 16°C
  • 13°C
  • Sun
  • 22°C
  • 11°C
  • Mon
  • 22°C
  • 8°C
  • Tue
  • 22°C
  • 11°C
  • Wed
  • 22°C
  • 8°C
  • Thu
  • 20°C
  • 10°C
  • Fri
  • 21°C
  • 7°C
  • Sun
  • 22°C
  • 6°C
  • Mon
  • 23°C
  • 7°C
  • Tue
  • 20°C
  • 6°C
  • Wed
  • 21°C
  • 4°C
  • Thu
  • 20°C
  • 5°C
  • Fri
  • 18°C
  • 3°C
  • Sun
  • 21°C
  • 17°C
  • Mon
  • 24°C
  • 17°C
  • Tue
  • 23°C
  • 17°C
  • Wed
  • 21°C
  • 15°C
  • Thu
  • 21°C
  • 13°C
  • Fri
  • 23°C
  • 13°C
  • Sun
  • 19°C
  • 12°C
  • Mon
  • 20°C
  • 13°C
  • Tue
  • 17°C
  • 11°C
  • Wed
  • 18°C
  • 10°C
  • Thu
  • 20°C
  • 11°C
  • Fri
  • 18°C
  • 12°C
  • Sun
  • 21°C
  • 11°C
  • Mon
  • 14°C
  • 9°C
  • Tue
  • 14°C
  • 8°C
  • Wed
  • 14°C
  • 7°C
  • Thu
  • 14°C
  • 9°C
  • Fri
  • 14°C
  • 9°C
  • Sun
  • 19°C
  • 13°C
  • Mon
  • 15°C
  • 10°C
  • Tue
  • 15°C
  • 10°C
  • Wed
  • 14°C
  • 10°C
  • Thu
  • 15°C
  • 11°C
  • Fri
  • 14°C
  • 12°C
  • Sun
  • 23°C
  • 10°C
  • Mon
  • 23°C
  • 10°C
  • Tue
  • 23°C
  • 9°C
  • Wed
  • 22°C
  • 8°C
  • Thu
  • 21°C
  • 9°C
  • Fri
  • 22°C
  • 6°C
  • Sun
  • 21°C
  • 5°C
  • Mon
  • 23°C
  • 7°C
  • Tue
  • 16°C
  • 3°C
  • Wed
  • 16°C
  • 1°C
  • Thu
  • 18°C
  • 4°C
  • Fri
  • 15°C
  • 2°C
  • Sun
  • 19°C
  • 12°C
  • Mon
  • 23°C
  • 10°C
  • Tue
  • 26°C
  • 10°C
  • Wed
  • 18°C
  • 11°C
  • Thu
  • 26°C
  • 11°C
  • Fri
  • 26°C
  • 8°C
  • Sun
  • 20°C
  • 10°C
  • Mon
  • 19°C
  • 13°C
  • Tue
  • 17°C
  • 8°C
  • Wed
  • 17°C
  • 8°C
  • Thu
  • 19°C
  • 10°C
  • Fri
  • 17°C
  • 8°C

[LISTEN] Have companies lost human touch in customer experience?

| Customer engagement specialist Quinton Pienaar says customers want companies to be supported by technology but always prefer a human touch.

JOHANNESBURG - Customer engagement and salesforce for PwC South Africa Quinton Pienaar says companies admit that they are behind in their plans to keep the customer central to the business.

Pienaar says customers want easier ways of doing business, knowledgeable staff with a good attitude and they want to be able to lodge complaints without friction.

He says customers want companies to be supported by technology but always prefer a human touch.

Listen to the audio above for more.

More in Multimedia

Comments

EWN welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

- Racism (including offensive comments based on ethnicity and nationality)
- Sexism
- Homophobia
- Religious intolerance
- Cyber bullying
- Hate speech
- Derogatory language
- Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the EWN community a safe and welcoming space for all.

EWN reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

EWN is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

comments powered by Disqus