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NCR to continue with countrywide probes of illegal charges on consumers

The NCR has accused BWM of charging the extra fees which it says have not been properly explained.

Picture: Twitter/@BMW.

JOHANNESBURG – The National Credit Regulator (NCR) says it will continue to conduct industry-wide investigations on cost and credit to root out illegal charges and fees levied against consumers.

The regulator has issued BMW financial services with a compliance notice warning it’s wrongfully charging customers an on-the-road fee in credit agreements.

The NCR has accused BWM of charging the extra fees which it says have not been properly explained.

The car manufacturer has been instructed to refund clients and submit an audit report.

The regulator’s senior advisor Nthupang Magolego said: “As per the compliance notice, the first thing that we have requested within a week is to give us an undertaking that they will stop charging the fee, in a month’s time they must give us a list of all consumers who have been affected. In other words, those who have been charged.”

However, in a statement, BMW says it disputes the regulator’s claims and will be objecting to its notice.

The company says the fee is an agreement between the dealer and customer.

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