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FNB customers angry after money is illegally withdrawn from their accounts

FNB says there's a possibility clients are victims of a phishing scam.

First National Bank (FNB) blamed a technical error for the double transactions. Picture: Supplied.
FNB,FNB online banking site
Local Business

CAPE TOWN – Several of FNB's clients are fuming after money was withdrawn from their bank accounts in what appears to be a phishing scam. 

Some of them called into Cape Talk this afternoon, complaining about how amounts up to R300,000 were taken from their account without their consent. 

The bank says there's a possibility clients are victims of a phishing scam but some deny having clicked on a phishing links. 

FNB's Karen Botes sought to explain how this could have happened.

“Phishing is a common and well-known social engineering where fraudsters try to draw clients in to disclose their personal details and once the details are disclosed the fraudsters take over their identity.” 

Forensic investigator David Klatzow, who's representing some of the victims of the scam, says FNB's explanation is unacceptable.

“They have created a site for their own benefit because it keeps people out of banks and it’s much easier for them. They have created a way of doing banking which makes the client extremely vulnerable to this kind of thing. If they have not managed to tighten up from preventing this from happening they are responsible.”   

(Edited by Refilwe Pitjeng)


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