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MTN to compensate customers after network glitch

Users could not access the internet and send SMSes due to disruptions, which ended yesterday.

The logo at the head office of South African mobile phone giant, MTN. Picture: EPA/Kim Ludbrook.
MTN,MTN network glitch
Local Business

JOHANNESBURG – MTN says 400,000 of the one million people affected by the loss of signal over the past week will be compensated with one gigabyte of data.

The mobile network says its engineers have established what caused the problem that prevented MTN users from accessing the internet and sending SMSes.

The disruptions ended yesterday afternoon.

MTN says the customers, whose data expired while the system was down, are among those who will be compensated.

The mobile network’s Chris Maroleng says, “They will be able to utilise [the free data] at their leisure, due to a system we introduced. We will also be giving those customers who could not [send] SMSes due to disruptions, five free SMSes.”

(Edited by Masechaba Sefularo)

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