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Good debut for WC health hotline

WC health authorities are satisfied that patients are using the new health complaints call centre.

Red Cross Children's Hospital’s Ward B1 has received a R13 million make-over. Picture: Chanel September/EWN
Mark van der Heever,Provincial Health Spokesperson,Western Cape health authorities
Local

CAPE TOWN - Western Cape health authorities on Tuesday said they were making progress in restoring better service delivery at state health facilities across the province.

This after the new complaints call centre pilot project, call centre agents have fielded 76 complaints from patients.

But authorities, who are satisfied with the project's debut, want more people to complain in order to better services.

Provincial Health Spokesperson, Mark van der Heever said, “We have communicated with citizens about the progress regarding their complaints and kept them up to date in terms what the way forward is. We have had quite a positive response from the public. However, we would like to make use of the system, more.”

He added that the department have managed to achieve a resolution rate of just over 40 percent.

"The queries that we could not resolve within 20 minutes were the ones that required more detailed investigation.”

People can SMS, email or phone to lodge a complaint.

You can send an SMS to 31022 or call 0860 142 142.

(Edited by Tamsin Wort)

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